| Response time | Reader emails are answered inside two working days. Compliance, legal, ASA and takedown requests are prioritised and answered inside one working day, in most cases the same day if the message arrives before 15:00 UK time. We do not run a live chat: everything comes to the same shared inbox and is picked up by whichever author is on duty that morning. If your question is time-critical — a fresh error on a live page, a broken link that appeared in the last 24 hours — please say so in the subject line and we will move it to the top of the queue. Outside working hours the inbox is not monitored, and messages that arrive over the weekend are read on Monday. |
| Business inquiries | For partnerships, guest content or link requests, write to hello@gambajack.co.uk with the subject line 'Business — <topic>'. We do not sell guest posts, we do not accept paid links, and we do not publish content written by third parties, so most of these requests are politely declined; please save your time and ours. Genuine editorial collaboration — a data source we can cite, a specialist willing to be interviewed, a case study we can verify independently — is welcome, but the finished piece is written and signed by our authors, not by the party that pitched it. Agencies representing operators outside Gambajack: this domain does not review other brands, so outreach on those grounds is a mismatch. |
| Topics we answer | The kinds of message we can act on quickly are: corrections to any page (wrong bonus terms, outdated payment limits, a broken link, a screenshot that no longer matches the live site), press requests where a named journalist wants a quote from a named author, compliance notices, and general reader feedback about how the site reads or what is missing. Account problems — a stuck withdrawal, a locked account, a KYC dispute, a bonus that was not credited — must be raised with Gambajack directly, because we do not have access to your account and we cannot escalate the ticket on your behalf. If Gambajack support has been unhelpful for more than five working days, complain to the operator's licensing regulator; the routing is described on the Responsible Gaming page. |
| Form | There is deliberately no on-page contact form on this site. Forms invite bulk submissions from automated tools, and every reader question we have ever answered well came in as a real email with real context. Please write to the address that matches your topic and include enough detail so we can act on the first reply: the page URL where the problem appeared, the date and approximate time you saw it, the browser you were using, and a screenshot if the issue is visual. A five-line email with these details is faster to resolve than a longer message that leaves us guessing. |
| How to reach us | General editorial questions, corrections and reader feedback: editorial@gambajack.co.uk. This is the address read first every morning and it is the fastest route for anything related to a specific page. Privacy and data protection requests, including subject access requests and erasure requests under UK GDPR: privacy@gambajack.co.uk. Please include enough information for us to identify the data you are asking about. Business and partnership enquiries: hello@gambajack.co.uk. Response times on this address are longer than on the editorial inbox — allow up to five working days. Phone, for time-critical items only, during UK office hours (Mon-Fri 10:00-17:00 UK time): +44 (0)141 483 2217. Outside these hours the phone goes to voicemail and is read the next working day. Postal correspondence: Brightwater Digital Ltd, 43 Bath Street, Glasgow G2 4WW, United Kingdom. Post is scanned into the inbox once a week. |